Welcome to The Necessary Angel. These terms and conditions outline the rules and regulations for the use of The Necessary Angel's Website, located at artangel.co.uk

By accessing this website we assume you accept these terms and conditions. Do not continue to use The Necessary Angel if you do not agree to take all of the terms and conditions stated on this page.

Deborah Cowin, The Necessary Angel is a jewellery retailer based in Keswick, Cumbria. The website is operated by Deborah Cowin. Our contact details are:

- Address: 3 Tithebarn Street, Keswick, Cumbria CA12 4TD

- Phone: 017687 71379

• Email: info@artangel.co.uk

These Terms and Conditions (“Terms”) govern your use of the website artangel.co.uk (“Website”) and the purchase of jewellery and related products (“Goods”) from Deborah Cowin, The Necessary Angel(“we”, “us”, or “our”). Please read these Terms carefully before using the Website or placing an order.

By accessing or using the Website, or by placing an order, you agree to be bound by these Terms. If you do not agree, you must not use the Website or place orders.

2. Use of the Website

• You must be at least 18 years old to use the Website and place orders.

• You agree to use the Website only for lawful purposes and in accordance with these Terms.

• We grant you a limited, non-exclusive, revocable licence to access and use the Website for personal, non-commercial purposes.

• You must not: copy, modify, or distribute content; use the site for commercial purposes without permission; introduce viruses or harmful code; or attempt to gain unauthorised access.

We reserve the right to suspend or terminate your access if you breach these Terms.

3. Products and Descriptions

• All Goods are subject to availability. We may discontinue or change products without notice.

• We make every effort to ensure descriptions, images, colours, and sizes are accurate. However, slight variations may occur due to photography, screen settings, or the handmade/artisan nature of jewellery.

• For bespoke, custom-made, or personalised jewellery (e.g., mountain range rings): We require a deposit and once production has started, orders are generally non-cancellable and non-returnable except for faults under statutory rights.

4. Pricing and Payment

• All prices are in £GBP.

• Prices exclude delivery charges, which are shown separately.

• We reserve the right to correct pricing errors before dispatch. If we discover an error after you have placed an order, we will contact you before proceeding.

• Payment is taken in full at the time of order via BACS transfer [list accepted PayPal, Apple Pay.

• We use secure third-party payment processors. We do not store full card details.

5. Ordering and Contract Formation

• Placing an order constitutes an offer to purchase. We are not bound until we accept it by sending you an order confirmation email.

• The contract is formed when we dispatch the Goods or send confirmation that they are ready for collection (whichever applies).

• We may refuse or cancel orders for reasons including suspected fraud, stock issues, or breaches of these Terms.

6. Delivery

• We aim to dispatch orders within 5 working days if in stock. Bespoke items made to order four to six weeks depending on design, manufacture and hallmarking. Estimated delivery dates are not guaranteed.

• Risk in the Goods passes to you upon delivery (or attempted delivery) to the address provided.

• Title (ownership) passes only when we receive full payment.

• Delivery charges and options are set out at checkout. We may use third-party couriers.

• If Goods are damaged in transit or not received, notify us promptly.

For international orders (if offered): You are responsible for import duties, taxes, and customs clearance.

7. Your Statutory Right to Cancel (Cooling-Off Period)

As this is a distance contract, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013 to cancel your order for any reason, starting the day after you (or someone you nominate) receives the Goods.

How to cancel:

• Contact us at [email] or use the model cancellation form (available on request or linked).

• You must return the Goods to us at your cost (unless we agree otherwise) in their original condition, with tags and packaging intact.

• We will refund the price paid (including standard delivery) within 14 days of receiving the returned Goods (or proof of return).

Exceptions where the right to cancel does not apply:

• Personalised, bespoke, or made-to-order jewellery once production has commenced.

• Goods that have been worn, altered, or damaged by you.

• Sealed items where the seal is broken (if applicable).

• Items clearly made to your specifications.

8. Returns, Refunds, and Faulty Goods

Statutory rights under the Consumer Rights Act 2015:

• Goods must be of satisfactory quality, fit for purpose, and as described.

• You have a short-term right to reject faulty Goods within 30 days and receive a full refund.

• After 30 days, you may be entitled to repair, replacement, a price reduction, or (in some cases) a refund.

Our returns policy (in addition to your statutory rights):

• Non-faulty, non-personalised items may be returned within [e.g., 30 days] for a refund or exchange, subject to the Goods being unworn, in original condition with tags/packaging.

• Return shipping costs are your responsibility unless the item is faulty.

• We inspect returned items. Refunds are issued to the original payment method within [e.g., 14 days] of approval.

• Jewellery hygiene and safety: For health and safety reasons, earrings and certain pierced items are non-returnable unless faulty.

Bespoke items are only returnable if faulty.

9. Our Liability

• Nothing in these Terms limits or excludes our liability for death/personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

• We are not liable for any business losses (e.g., loss of profit, data, or goodwill) as we supply Goods for domestic and private use only.

• Our total liability to you shall not exceed the value of the Goods purchased.

• We are not responsible for delays or failures caused by events beyond our reasonable control (force majeure).

10. Intellectual Property

All content on the Website (images, designs, text, logos) is owned by us or our licensors. You may not reproduce or use it without permission. Jewellery designs may be protected by design rights or trademarks.

11. Links and Third Parties

The Website may contain links to third-party sites. We are not responsible for their content or practices.

12. Changes to These Terms

We may update these Terms from time to time. The date at the top will be revised. Continued use of the Website after changes constitutes acceptance. Material changes will be notified where appropriate.

13. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Disputes shall be subject to the non-exclusive jurisdiction of the English courts.

If you are a consumer in Northern Ireland or Scotland, you may also bring proceedings in your local courts.